Pros
Some great people I meet while working here. Learned my lesson about big corporations.
Cons
Managment is terrible. They changed the way your performance will be rated all the time as they can not even figure out accurate way of tracking the performance for individual agent. Quality control tells you you are doing good but if surveys are not coming back positive 83% of the time your out of game. It doesn't really matter if survey was related to you or not. Generic answers from TL when you question accuracy of their system. While we were able to promote our own surveys via emails it was easier to get across what this survey is about but that was not in their best interest as they want to keep rotating people and have new employees through manpower so they can cut off the cost of benefits, bonuses and salaries. They let go so many people in the last year, many of them have been working for long time here, and not because they were lazy but simply because managment and QC is lazy to analyze the actual work you do.