Used To Be Great, Now They're Unethical
Pros
Great co workers, free annual trip to Amsterdam, beautiful office, free fruit and coffee
Cons
Pay much lower than other companies, no communication with regard to new policies coming out, rigid, numbers oriented. They say they care about the customer, but they really don't. Example: if you work in Customer Service, they send out surveys to the people who call in. The survey asks for the opinion of Booking.com, but if the customer responds negatively, it goes against the last person who worked on the reservation. Even if it had NOTHING to do with the agent. Even if they had a complaint about the hotel itself, it goes against the agent. No exceptions whatsoever. If you fall below a certain percentage 3 months in a row, your job is in jeopardy. For things that have nothing to do with you or how you perform your job. Horribly unethical.