Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 593 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 519 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 509 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 365 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 486 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 66 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

Booking.com reviews

4.1

80% would recommend to a friend

(7,612 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,612 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,612 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Jan 31, 2016

Great company to work for good memories

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's been the best time i spent at work

Cons

I didn't work long enough to judge

2.0

Jan 31, 2016

Good benefits, but weak management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company gives great discounts on hotels and good insurance.If you have a good Team Leader you are lucky, but if no...I am sorry

Cons

Weak management.In our office in Bellevue promotions seemed to be approved by one amorous Team Leader who did not like serious, educated, not flirty women.This situation gave power to a lot of mediocres and people who do not improve quality in the company, but just never argue and do not have their own opinion.Quality control in the company is quite unfriendly to employes and only busy with being nice to those who promoted them. Very low emotional intelligence is a mark of the company that I have noticed in 2015.

1.0

Jan 30, 2016

Poor management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company touts great customer service, focus on employees, and work-life balance. Most employees are nice, hard working people that care about each other and the customers. The offices are clean, modern, and well designed.

Cons

The pay is lousy for the work, and not at all competitive. There are countless empty promises of career development, even if you are a top performer and exceed all metrics. People that have the worst work performance and terrible attitudes get promoted because management likes them. This is a highly political working environment, with the best talent quick to leave once they figure out that the poor attitude trickles down from poor top and middle management.

Viewing 7015 - 7017 of 7,612 Reviews

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Booking.com

Booking.com reviews

Company ratings over time

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Reviews by job title

Great company to work for good memories

Good benefits, but weak management

Poor management

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