Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Dec 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Good opportunities to socialise. Free meal on shift. Multicultural environment.

Cons

10 minutes of personal time (I.e. toilet breaks) for the whole day. Customer service not as important as they make out. Call centre environment can grind you down. Managers and team leaders reward their favorites. Popularity over productivity.

1.0
Dec 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Fun after work activities, BAM (Booking Annual Meeting) and the big party, possibilities to work abroad in another office, colleagues.

Cons

All the cons with this company spells MANAGEMENT. You will not be evaluated after your true performance, but after your personality and personal relationship with managers. You should not even think about having another opinion than management as they will use everything they can to lower your performance score (which has an effect on both bonus and salary increasment) as a punishent against you if you dare questioning anything or if you come up with ideas they do not agree with. You are not even allowed to be human - you should always, in all situations smile, be happy and say "yes". If you even breathe another opinion then theirs or have one bad day a year they will do anything to punish you. Management is often young un-experienced people who have no experience in managing people, they often do it in a very non-modern, conventional way based on reward and punishment systems. They will give endless feedback on your personality if you have any traits they dislike. They will also go behind your back and share information with other managers that you shared with them in trust. I wouldn't recommend my worst enemy to work for this company. And if you still want to, be prepared for a very non-professional and mentally degrading environment where you should be prepared to basically sell your soul, your values, your ethics and your true identity to the devil to be able to succeed within the company.

1.0
Dec 22, 2015

more bad than good

Recommend
CEO approval
Business Outlook

Pros

Free coffee (although it tastes bad) and free lunch. And fruit. One banana each day. Everything else just sucks in there big time.

Cons

Useless managers. They performance manage people according to how much they like them. For the same values someone can get a bigger bonus from another just because he is manager's favourite. They always promise promotions but they do not help you unless again they like you. Wages and job is good if this is your first job and you are below 24. Otherwise after 3 months you will want to kill yourself. Stay away. Do not believe the advertisments. Last but no least, shifts are horrible. They turn you to a jombie and there is no personal life when you work around the clock in different times daily. Avoid!

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