Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Not for me - Customer Service Executive Booking.com Employee Review

      3.0
      Dec 27, 2015
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good opportunities to socialise. Free meal on shift. Multicultural environment.

      Cons

      10 minutes of personal time (I.e. toilet breaks) for the whole day. Customer service not as important as they make out. Call centre environment can grind you down. Managers and team leaders reward their favorites. Popularity over productivity.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Booking.com jobs | Booking.com salaries | Booking.com benefits | Booking.com interviews | Booking.com conversations
      Booking.com reviewsBooking.com Customer Service Executive reviewsBooking.com review