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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,592 total reviews)
      avatar

      Glenn Fogel

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Senior management

      3.5

      Career opportunities

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Apr 17, 2020

      your team is what will define your experience at the company

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, office, Amsterdam and lot of smart and friendly people from all over the world.

      Cons

      It all depends on your team. Some teams are really nice but most of the teams work on super boring and uninteresting stuff with horribly low quality code, some teams are super toxic and this is allowed by bad, inexperienced and unethical management. Everything related to ethics and code of conduct is only here for marketing. We have to spend hours watching mandatory compliance training. But I was victim of harassment, defamation and then retaliation when reported (the author was friend with our manager), and HR and compliance sided with manager, removing conversations from our communication tool that I pointed as proof of defamation, took 3 months to finish their "investigation" and at the end did nothing. The bully and the manager got promoted less than a year following my report. Performance evaluation, be it good score or bad score, promotions and sanctions are mostly about politics. It is a place where it is not safe to speak your mind as you are risking retaliation. Your compensation depend on your performance score. The process is really bad with no clear expectations, it is all vague and subjective and at the end of the day it is just a forced ranking in disguise, where 70%++ of people will get an average score and cannot be promoted for at least 1 year and without any concrete reasons given, that is just the default score.

      avatar
      Booking.com Response
      6y
      Thank you for sharing your feedback and we were sorry to hear about your experience here with us. This is certainly not the colleague experience we are striving for. We take reports of harassment seriously and we're disappointed to hear that you feel you have been exposed to this behaviour in your office. Please contact your HR Business Partner or our compliance helpline if you wish to make a complaint – your call will be completely confidential. We also want to assure you that every report of harassment is fully investigated. Due to confidentiality, we aren't always able to provide updates back. In your situation it sounds like it took a long time. We are assessing how we can better communicate any developments in the future. Please know we take your concerns about management seriously and that we have a clear policy on favouritism and strict policy on internal promotions in our code of conduct. Misconduct of these policies are not tolerated and will have consequences. In fact, we have already taken many steps to ensure everyone is assessed fairly and consistently. We want all our colleagues to enjoy the same opportunities for growth and development and we are making significant investments in our manager training to help ensure fairness and consistency (and to be less exposed to the perceived "pot luck" you are referring to - meaning how your career progresses based on which team you join). If you would like to know more about what's being done, or would like to voice your concerns directly, please feel free to contact us. These are challenging times for our industry and at Booking.com. While we are striving to do our best and our values should shine through everything we do, we are sorry to see that your experience has been different. We are here if you want to discuss it either in person, or anonymously through our helpline. Thanks again for your feedback. The People Team at Booking.com
      1.0
      Sep 2, 2019

      Turkish Speaking Advisors, Do not waste your precious time with this company

      Turkish&english speaking advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Banana, apples,coffee, meeting wonderful people from around the world, international atmosphere,

      Cons

      ALL WRITTEN IN REVIEW

      avatar
      Booking.com Response
      6y
      Hi and thanks for your feedback. There is clearly a lot going on in this review with some very specific issues raised. I don’t know if you ever raised your concerns with another manager or The People Team, from what you say it doesn’t sound like it which is a shame if true. We have well established processes to help colleagues when they have concerns like you have raised. Even if you’re not happy raising things within the business we also have a group level help line / website that you could have used. Whilst you may not have raised this whilst you were working for us, there are enough details in here that I can follow some of these matters up and I promise you we will. I’m sorry you felt the need to address your concerns in this way and I wish you and your family best wishes for the future. Regards Ryan
      1.0
      Jul 13, 2019

      dead end

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      this is great company if you want salary, live european life, and dont want any ambition.

      Cons

      it is dead end. employees are pretty demotivated. about half people stay for promise of promotion. but the rules keeps change so nobody knows how to do it. everybody hates silly rules but leadership still do it. it is like they are clueless they make decisions which demotivates employees, but then they never held accountable or any consequence when ppl leave or complain. only people who say yes and flatter them get any rewards. so, employees think they can get away with anything. in some parts of the company, they can. and if you tell hr, then you just get retaliation i heard. i am going to find a new job soon hopefully. it can be a depressive place. i heard it used to be good here few years ago, but i miss the good times.

      Viewing 112 - 114 of 7,592 Reviews
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      Glassdoor has 9,136 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.