Booking.com reviews

You can't be yourself - be who your manager wants you to be. You have to really suck up to the higher ups or you won't go anywhere. They hire managers/team leads with no experience - assuming because they're very mold-able and don't have a preconceived idea of how to actually treat/manage others. They categorize the workers to focus on some and not the others - if you weren't "chosen" by the almighty ones, you'll probably stay in your position for a good while. Work hard constantly but still no reward (other than bonuses but my bonuses were rarely based on my performance.) They expect you to answer 8 calls in an hour with only 25 seconds between each. If you can do it but don't suck up or fall into their mold, you get a pat on the back or maybe some chocolate and a balloon... other than this "reward" your work goes unnoticed. I was a strong team player and had very good statistics but was constantly told that I wasn't meeting the standard of the TEAM rather than the standard of the goals set by corporate. Managers don't resolve issues, they sweep it under the rug (GO STRAIGHT TO HR WITH ISSUES). Sometimes, HR isnt' helpful though either - they will erase any proof you have of any claim (for example, the HR site may say they offer a benefit but if you ask, they'll take it down and act as if it never existed). Their Values are unclear and leaves management unsure of how to lead. The values don't seem to be important and is definitely doesn't align with the atmosphere of the work place. SOME TEAM LEADS YELL AT YOU IF YOU GET OUT OF YOUR SEAT. It seems they lack respect and an understanding that we are actual adults with actual working brains.

Booking.com acknowledges that they pay below market average, but justify this by saying they provide you extensive training (which they should if they want you to perform in such a specific manner) and free snacks (apples, bananas, granola bars) in the lunch room. Having friends who work at Expedia, I found out that they pay nearly double to what Booking.com does. Note that the turn-over at Booking.com is high; most people don't stay beyond a year. Unfortunately this means that most of the high performing/talented colleagues end up leaving and the ones that stay are consistent average or low performers. You received your quarterly "bonus" based on your overall office performance, which means that low performers are rewarded equally as high performers (they say that high performers get 1-2% more on their bonus). I also found it interesting that we consistently missed our office goal by .2 to 1%, which deducted from us receiving a full bonus. Management is very, very, very green; most have never worked at another company and were promoted because they've stuck around the longest, not because they have management or leadership talent.