Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jun 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Great place for young developers to start or if you want to live in Netherlands for a short time and don't care about being paid A lot of great and talented people from around the world Different cultures English is the language of the company Social events: Freaky Friday and big end of year party (Limited) ability to move teams Business is growing Choose your OS (most use Linux) Stock and permanent contract after 3 years

Cons

No opportunities to advance or try new things No job security, no raise, no bonus, low salary (about 2500 EUR each month before 42% tax) No flexibility in work hours Company doesn't deliver what it promises Company promises a quarterly bonus that "everyone gets" but lot of people don't Company gives very little relocation money (1500 EUR) No relocation money until your first payment (about 26th day of the month) Very little assistance at all, while pushing you to find a house in one or two weeks Employees are judged with double-standards, and the company plays favorites Some people, who kiss asses, get away with everything and get special treatment, while they are really hard on others Senior management and Senior developers do whatever they want Very slow doing anything to benefit you, renewing contract Performance review is mostly self-assessment Clueless managers Code is messy, unorganized, and not documented People whisper about you behind your back, The company fails on communication Lots of brainwashing, Company "culture" is a joke Lot of churn in IT, but they say "nobody ever leaves" They hire anybody, even people who don't know any Perl

1.0
Jun 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Free coffee and tea. Free lunch.

Cons

Eveything. No support whatsoever. Hr and managers dont value you or take your complaints seriously. I've never been in a company where its is so unprofessional. I honestly would tell everyone to stay awake from this company. The recruiter doesnt help. It is a company in which if you sleep with the right people you'll be fine. Dont have a opinion it wont help you at this company.

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Booking.com Response
7y
Thank you for getting in touch. We’re concerned to hear about some of the behaviours you have mentioned. We would like to make it clear that abuse of power of any kind is not and will not be tolerated at Booking.com. We take any report of such very seriously. We’d ask you to report any harassment directly to your former HR Business Partner or HR manager to discuss these matters further. Please be assured that reports are taken very seriously. Once investigated and supporting evidence is found, we always take appropriate action to ensure the safety of our staff. Many thanks, The People Team at Booking.com
2.0
May 17, 2018

Run away!

Recommend
CEO approval
Business Outlook

Pros

Flexible shifts Free Lunches

Cons

The previous comments on the London office are sadly true. Management can at best be described as unprofessional or inexperienced and lacking people skills. In many cases though it actually seems they lack basic common sense or humanity. Agents are expected to work incessantly like robots and are judged not by the quality of their work but if they are late a couple of minutes from lunch or they take their break a bit later than schedule because stuck in calls. The company allows 15 minutes of flexibility with the start/end of your shift timing as well as 10 minutes a day off the phone extra for bathroom breaks or any other personal matter. However some London TL's produced a cringeworty video in which it appears that, even though those things are allowed by the company, it's strongly suggested not to be done as it affects "adherence" and at a certain point it was actually hinted people can train their bladders so as not to need the toilet often!!!! Weekly results are posted online and written on whiteboards on the walls for everyone in the office to see what could be seen as "naming and shaming" practice as effectively nothing is done by TL's to assist agents who need improvement. The internal recruitment process is flawed, with very unclear standards and definitely in favour of people who are friendly with management regardless to their actual skills. This is quite sad as there are talented and experienced people in the office who could do a much better job if given the change. Also the company pretends to be open to suggestions however if someone points out that things could be improved or done differently they are branded as having a negative attitude. And let's not even get started on the many errors made by other departments... Toxic environment can describe the place

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Booking.com Response
7y
Thanks for giving us this feedback. We’re making every effort to improve the employee experience. And because management is a big part of that, we’re working more closely with our local managers to ensure they're equipped to lead and support you. This includes strengthening our management capabilities by focusing on development and promotions. You're eligible to apply for a promotion after 12 months in your role with good performance reviews. If you fulfil these requirements, managers cannot refuse your application. But if you're seeing this is not the case, it needs to be reported to your HR Business Partner. When we post weekly results, it’s to show our success as a team. We’re disappointed to hear that it’s being used in a discouraging way for some and we agree that needs to change. Lastly, please continue sharing your feedback and opinions with us. Hearing from you is important to our growth. We encourage everyone to have direct conversations with their manager or HR Business Partner. And another great resource that’s available to you is our confidential 24-hour compliance hotline. Thanks, The People Team at Booking.com
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