Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 524 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 520 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,593 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,593 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jul 21, 2019

Growth turning into a tumor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- you'll never work with such talented people - pay to effort ratio is amazing for tech (not so much outside tech) - if you like cleaning up: the tech.- and org. debt are unmatched

Cons

- culture of 'who can be the most humble' personality cult - old-fashioned, industrial management, dressed as 'autonomy', coupled with weak business- (not customer) centric product management. - reorgs upon reorgs, driving out team players and giving opportunities to the selfish.

3.0

Jul 19, 2019

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, amazing offices, learning opportunities in different offices, cool swag, lots of healthy snacks in offices and more!

Cons

Booking North America does not live the culture as it is in Europe. Offices have favoritism 100%, if you don’t kiss on people the moment you arrive with the area manager or your manager you won’t grow anywhere. Friendship gets in between the jobs and people don’t get what they want cause they deserve it, more so because they knew who to connect with to make it there. If you complain with HR regarding these serious issues, nothing will happen because again, favoritism takes place. In other words, Booking NA is pretty corrupted. If you say the truth of what is happening, trust me you will be hated and they’ll do anything possible so you quit.

1.0

Jul 16, 2019

poor management

Recruitment

Recommend

CEO approval

Business Outlook

Pros

You work with nice and intelligent people, plus nice parties diverse lunch and good coffee.

Cons

The main thing about Booking doesn't matter how good you are, if your manager/ team lead likes you, you will have time of your life there. They create this fake environment, so it seems like they care about -> don't fool yourself they forget the day after. Don't try to have an idea that doesn't inline with what you lead wants, then you will be treated as a black sheep, don't say what you think cause no one will like it as well. If you are British or American, they will welcome you with open arms, especially with the new CEO. Also extremely corporate it's extremely hard to new responsibilities, but hey just sleep with someone important it will change then,

Viewing 181 - 183 of 7,593 Reviews

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