Booking.com reviews

A mixture of email and phone work, helping with customers issues after booking. Very target driven for customer service satisfaction and quantity. As time went on, it was clear that the less time you spend with the customer had more relevance than actually really resolving their issue, sadly this wasn't for me.

Team Leaders in London office are a joke, they are incapable and have zero knowledge about their own department’s procedures. All management decisions are made by one person and are unappealable. Team Leaders who have sexual intercourses with agents often get promoted to even better positions and higher management always seems to be unaware of that, surprisingly. Wrong people get promoted to positions for which they lack skills and experience and that clearly reflects on the quality of daily operations. Many of the Seniors are also inadequate and have very little technical knowledge, yet they misteriously pass their probation while others are stuck for ages in their “interim” role. The food in the canteen is of very bad quality and is unhealthy. The entire career progression system is based solely on networking and the wrong people are rewarded.