Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
avatar

Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Mar 10, 2017

A little bit corrupt and issue of diversity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some good people. Food. Some really great team leaders (especially those who have been around over a year), good support, ability to change shifts and ability to relocate.

Cons

NO diversity in senior management. There are issues around racism. HR doesn't seem to understand confidentiality (the one in the office is consistent) , they share confidential information with people who are not supposed to know. Jobs promotion is based on if you fit and what you look like especially where senior management is concerned. Please bear in mind these are things I have witnessed, nothing traumatising has happened to me personally and this also came through in our surveys but leadership choose to ignore it. Maybe it's just the London office. They don't follow any of what the CEO suggests the company is about. It's a shame, because the company stands for some great things. Also by lack of diversity I don't mean the CS employees I mean leadership . Its clear how people are treated differently based on their looks and their heritage. Personally being of a white background myself, it is clear to me and it means the decisions being made aren't for the greater good. Slightly concerned by the site leader as well. No direction or visibility.

2.0
Oct 26, 2016
Recommend
CEO approval
Business Outlook

Pros

You meet great colleagues from all over the world

Cons

All the necessary steps are avoidable if you have an affair or are a friend of management. It's quite common to hear a Team Leader getting a position without knowing anything about the structure of the company, just because HR thinks he's/she's cute. Works Council is a lie, they are on the hand of management and even a member of HR is part of Works council. Team Leaders can be power-sick, they lie to you in order to keep your numbers so they results are good, but later on they'll fire you because they don't like who you are (didn't happened to me because I decided to quit). When you come to work you need to live the lie that you are happy at work, but after 3 months you know how sick the office is and you'll just stay because you can't speak German so there aren't a lot of job opportunities.

4.0
Aug 1, 2016
Recommend
CEO approval
Business Outlook

Pros

More so than customer service, you're actually playing the 3rd party or middle ground between Hotel and guests who booked through Booking.com. The normal phone calls consists of cancel reservation requests to answering questions about the hotel the potential guest are trying to book. There is a set of procedure you need to follow regarding complaints, so if you memorize and know it well, this job is no challenge at all.

Cons

I enjoyed working at this place, but the attendant policy was too overwhelming. The company uses a point-formula where you're basically given 6 points to lose until you're terminated. For every time you call in, you get a point taken away. if you happen to call in on a weekend when you're scheduled, you lose two points. You can absolutely regain your points, but you'd have to have perfect attendance (no tardy or absence) for 30-days in order to gain back one point. Ridiculously, when you get 3 points taken away, your team leader would ask you for a one-on-one talk and basically warns you on what's going to happen if you keep losing points. Also, you are basically put on a probation for 1 month until you gain back your point to drop it down to 2. What probation means is that you cannot bid to change your schedule or even consider changing department/promotion opportunities.

Viewing 202 - 204 of 7,594 Reviews

Glassdoor has 9,140 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.