Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 629 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 588 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 526 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 482 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 100 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jan 16, 2014

Sales Coordinator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company encourages employees to lead projects and all employees are expected to roll up their sleeves to get the job done. it used to have a fun family-type atmosphere.

Cons

Depending on the office, leading projects and upward mobility is based on likability not on performance. Management runs a popularity show. It is very disorganized and too much time is spent on meetings and tracking short term progress. Workers are highly undervalued and payed below market standards.

3.0

Dec 31, 2013

Don't believe the hype

Software developer

Recommend

CEO approval

Business Outlook

Pros

- Fun international environment - Great end-of-year partys - Okay bonus scheme - if you qualify - Half-decent lunches, by Dutch standards - Developers get a certain amount of autonomy - depending on the team/system - Technical environment designed for Perl & Linux hackers

Cons

- Disappointing base salary compared to other tech companies, for juniors and seniors - Developers, sysadmins, DBAs, & network admins kept segregated - be prepared to file lots of tickets in JIRA - IT department in general, and sysadmins particularly, resist new technology - Lots of politics in some sections, and two-faced behavior from management - Dull and noisy office environment - some renovations have been done, but not enough - Bad allocation of hardware and developers - the company uses hindsight rather than foresight (strange when making so much money)

2.0

May 24, 2012

Sycophantic, inept, and unqualified management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It provides a regular paycheck. The people in certain departments (i.e. IT and a few other Analysts) actually know what they're doing. The company is making money hand over fist. Relatively easy to build up your resume.

Cons

Many of the people who get promoted aren't the most qualified, but they've done the most sucking up. One is example is of a candidate with neither managerial nor analytic experience was 'placed' in a position requiring both of those skill sets over another, fully qualified, candidate. And unfortunately this sort of thing isn't the exception, but the norm. This leads to abysmal moral and utter lack of loyalty towards the company.

Viewing 214 - 216 of 7,594 Reviews

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