Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Aug 10, 2018

Developer

Recommend
CEO approval
Business Outlook

Pros

- Good perks, though the company's getting much stingy recently, for example fruits disappear around 1630 in the afternoon - Some good people who really care about their colleagues, who I look up to from the bottom of my heart - One of the company that provides better compensation for core/mid-level devs in Amsterdam - Strong diversity within the tech department

Cons

- You need to be physically in the office from 10 to 17, your manager will lash out on you in your face if you don't. Of course WFH is not permitted by the company (though some managers still allow it). Even taking sick leave is stressful, because your manager will "discuss" your health situation the day after your absence, and claim it's not that serious enough to affect your daily work then threaten to give you bad review scores. - Toxic company culture, management bullying and retaliation is pretty common in the work place due to broken performance review process, where only the decision of your direct manager counts. So you'd better listen to them and do anything they want you to do, or you'll get screwed over your scores. - Promotions ultimately depend on your personal relationship of your direct manager and track manager. - Burnout is quite common in the company, yet management doesn't consider it a mental health issue so people continue to suffer from it. - The lack of proper manager trainings and good promotion reviews cause almost if not all the people problems in the company. Yet HR/People department and even C-level management doesn't care about this at all. - Tech innovations and best practices are not valued within the company. C-level management even states that "we are not a tech company" publicly in all-hands events.

1.0
Jul 31, 2018
Recommend
CEO approval
Business Outlook

Pros

I can not find any pros apart that some people are nice

Cons

London office is probably the worst off all. Company treats agents like rubbish. Office full of fake people who's smiling in to your face and then will be happy to betray you. Team Leaders are completely useless. They are not even trained basic to give a support to staff. All they doing just going from one pointless meeting to another and making staff feeling miserable. Even those team leader who used to be an agents are completely changed after promotion. Freaky Fridays (staff party) everyone getting very drunk fast (because it's limited time for free drinks) and then Team Leaders and management behaviour is shocking. Agents getting punishment if they were ill, they recieving a warning and bonus cut. Quality department. Every couple of month creating new (!!!!POINTLESS) procedures to show they are doing something and same time making agents life more difficult. Some people got mental health issues because of office environment and sick atmosphere.

1.0
Jul 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Fine lunches. Big and nice office

Cons

Very outdated technologies. The principal and senior developers don't use Swift. All is done with 10 years old technologies. The manager and principal intimidate all the time. Very political. I worked on an important system and senior devs just stopped development because they didn't want competition. I found another job and now sleep well. Be careful because you will be working on very old and outdated technologies with updates. Some seniors don't developer at all they control other developers and make political games such as different policies and tons of meetings.

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Booking.com Response
7y
Thanks for taking the time to write this feedback. We're taking steps into new territories to ensure that the technology we work with is diversifying as we are. We're committed to innovation and leveraging technology to ensure our product and services remain the best in the space. In the meantime, feel free to speak to your manager or HR Business Partner with any questions or comments you may have. Also, know that we have been working with local managers on behaviour on the work floor. We know how important our managers are to keeping their teams motivated and inspired. Many thanks, The People Team at Booking.com
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