Pros
Great benefits such as free lunch, Freaky Friday and free fruits and drinks. The canteen looks really lovely. Office areas were nice.
Cons
Untraceable targets. You have to be on the phone all day. They will give you only 20'secs between calls. You can't really speak to your colleagues next to you because the phone is ringing all day. They have really strict time policy. If you are late 3 times, you are in trouble. They allow you to have 10 mins toilet break per day which I think it's a joke. We are not a Robot. Lunch is only 30 mins, you can't really speak to your colleagues as they have to rush and go back to work. Seniors are not helping, when you argue with customers more than 50 mins and they wanna speak to supervisor, called supervisor ( senior) will avoid all the call. They will tell you go back to the customers and deal by yourself and customers got angrier!!! Night shifts were awful. Phone was ringing all night, your brain didn't work properly from 1am - 6am. Sometimes you don't even know whether you are a human or robot?