Capital One reviews

3.6

59% would recommend to a friend

(18,951 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,951 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Aug 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Disappointing and disheartening work culture

Cons

The insidious, toxic, political environment that exists below the surface has been so disappointing. It’s hard to see until it’s too late. If you speak up and have strong convictions for the sake of doing good work and pushing for collective success, you become blood in the water and the sharks come for you. You become the scapegoat for dysfunction at a much higher level. Top down toxicity. The quality of People managers vary, with some who are only thinking about keeping their job and not about the success of their direct reports, which is…literally their job. Not to take credit for their directs work, but to support them, unblock them, and help them succeed. Instead it’s a “sink or swim” mentality and any support is seen as a burden. The stacked ranking is the core of this toxicity. Favoritism, dysfunction, selfishness, and low morale are the symptoms. In my LOB, it was the most dysfunctional product team I’ve ever worked with. They couldn’t even agree on how to write a PRD, and often they wouldn’t even write them until we begged for it, or wrote it ourselves so we could DO THE WORK. Those that you work with and think are on your side will throw you under the bus to look better at performance reviews. Feedback is not shared early enough to improve on, and often if you are newer and not set up for success, those with more tenure (who have succeeded at favoritism with senior leaders) and those who have projects that have bigger impact and structure will always be kept. Hire to fire culture. What’s a waste of money, morale at an all time low, and I could count on one hand the days I actually felt good or confident about my place at this company from DAY ONE. I have seen many people who do a great job speak up about any issues and how they can be improved and get pushed out. Senior leaders cannot align on a clear vision, expect everyone else to create it, and then get frustrated when no one can align (because each person is fighting for their own success which relies on others’ failures in this environment). We literally had a quarterly off site where 90% of our planned sessions were cancelled so senior leadership could sit in a room for 3 days and align on things they should have aligned on 8 months ago, while we twiddled our fingers. And they were angry at everyone else for not being able to align. Giving jazz hands and shouting “we are a team we are great” means nothing at this point, as words do not align with actions here. Extremely inauthentic, two-faced culture, which results in betrayal, and broken hearts of those who have the biggest hearts.

2.0
Aug 13, 2025

Gone Downhill

Recommend
CEO approval
Business Outlook

Pros

Solid work-life balance, good PTO, hybrid flexibility compared to other employers

Cons

Very difficult to be promoted - path is vague and constantly changes, they prefer keeping you at your level to avoid paying you more. Performance reviews are extremely subjective and based on stacked rankings and seem like a copy and paste from a corporate handbook. Very corporate atmosphere, not a lot of camaraderie between employees, managers do not care about mentoring junior employees and are constantly engaged in useless projects to impress their own bosses. Culture has gone from good to bad as the bank tries harder and harder to be more like an Amazon or Google.

1.0
Aug 9, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is above average but it's not worth it when you consider the cons

Cons

Employee stack evaluations leading to unfair and biased employee semi-annual and annual assessments Favoritism from leadership Toxic culture Fake relationships No work-life balance

Viewing 463 - 465 of 18,951 Reviews

Glassdoor has 21,336 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.