Capital One reviews

3.6

59% would recommend to a friend

(18,950 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,950 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jul 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent pay Great benefits Far more customer centric than other banks Really intelligent coworkers I was able to advance my career in a direction I couldn’t have anywhere else.

Cons

I absolutely loved this job. Then another department merged with ours and we were regularly harassed because our system wasn’t exactly like the system they used before. Over the course of one year, the entire product and design teams were replaced. They removed the lead product manager completely, so we had junior associates reporting to a director who didn’t have time to develop them, much less understand what they’re working on. I spent a year of my life with a target on my back. I went from being a top performer, paid a substantial retention bonus, to having nothing I do be good enough. This was after completely redesigning our intent intake system, onboarding new PMs, coaching and developing them (due to lack of a manager), leading multiple tech teams, and actually releasing multiple features. Nothing was good enough and no one could tell me anything meaningful I could do to improve my performance (I did everything they suggested). Once I had a low rating at midyear, I was told it was impossible to pull myself to a strong at end of year and landed on a PIP. Halfway through my PIP, they told me they were going to fire me anyway, so I should take the package and leave. This job built me up, then stripped away my self worth. It really bothers me how many talented people they just threw away.

1.0
Jul 9, 2025

Gotten worse and getting worse

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At least I'm not working longer hours than I want to.

Cons

Senior leaders change priorities every so often. Incredibly bad internal tech stack. Labyrinthine approvals from senior leaders required to get anything done and move onto the next step. Promotions are based on releasing a high-visibility project/product, but as soon as that's done, it doesn't get maintained. No matter how technical your role is, you'll be making an incredible number of PowerPoint slides. Extremely two-faced culture of toxic positivity.

2.0
Jul 7, 2025

Okay

Recommend
CEO approval
Business Outlook

Pros

Team dependent but coworkers are good. Compensation is slightly better than average

Cons

Pip culture. Every 6 months. Management and leads have to spend a month prior planning Most people want to leave or coasting to PIP to get severance Some products are obfuscated and not clear

Viewing 469 - 471 of 18,950 Reviews

Glassdoor has 21,335 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.