Capital One reviews

3.6

59% would recommend to a friend

(18,966 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Diverse and inclusive work environment. Generally working with very talented industry professionals. Good work/life balance.

Cons

Review and promotion process is widely agreed to be terrible. Management has pre-determined performance buckets to place employees in. In situations where many employees are doing well, it forces management to rank employees lower to meet required quotas. Worse, the review process is conducted by all management directly above you. This leads to a competitive atmosphere where there is excessive focus is on appeasing managers across all teams rather than helping your coworkers. Mostly, it relies on your direct manager to adequately represent your accomplishments. In general, success is too strongly weighted on workplace politics as a popularity contest.

3.0
Aug 25, 2023
Recommend
CEO approval
Business Outlook

Pros

For majority of my career feel company offered great working environment, supportive leadership and management and best in class benefits.

Cons

Company is becoming toxic with focus on managing associates out and then turning to new college/intern recruiting. Performance bar is constantly raised to point it becomes nearly impossible to consistently reach over time.

2.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Capital one has been the employer and bank to beat for many years. They were quick to give extra time and pay and benefits to employees when Covid hit and kept us at home for three years.

Cons

Now that things are getting back to normal all of the glamour is coming down. And when I say down…. I mean spiraling. They recently laid off many from our agile and “process” related roles. Just recently our operations were hit. The kicker? They usually do lay off our bottom 8-15% but this time they did it DAYS before our mid year calibrations. Meaning everyone that would have been at the bottom in our forced (at the bottom only) distribution is now gone and now we have to find a new “bottom” so those that were headed for the safe zone now find themselves scrambling and worried about where they fall. And many are falling below the new bar. Additionally, they have changed their minds maybe four times now about whether we are staying at home or if we are expected to be back in the office a few days a week. First they said “home forever”. Then our ceo released an email that even our senior VPs were caught off guard by, saying he expected everyone back a few days a week, starting in a month. Right after schools are out for the summer. Last week they sent a new email which can only be described as tone deaf, at best. After people had either cancelled or started relocation plans to come back into the office at west creek. Now we don’t have to anymore? They can’t make up their minds and they don’t care who is suffering for it. The culture is worse than I have seen it in all my years here.

Viewing 508 - 510 of 18,966 Reviews

Glassdoor has 21,352 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.