Capital One reviews

3.6

59% would recommend to a friend

(18,976 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Aug 15, 2014
Recommend
CEO approval
Business Outlook

Pros

I just finished classroom training so my review will be based on that and updated later on. Classroom training is eight hours a day for four weeks long. It is A LOT of information, but the trainer is really good at her job.Also, being in the classroom with people who had experience and with people who didn't made it easier to learn things. There's a lot of managers, and each one came in multiple times throughout training to meet us. So far, management looks laid back and personable. BENEFITS BROKEN DOWN: All benefits including 401k matching,health,dental,vision,education assistance,adoption assistance, start on DAY ONE! The benefits cant be matched elsewhere. Yes, hourly isn't anything to write home about, but you're offered a "differential" to work a later shift of about 10%, over time is given if wanted and theres monthly bonuses that add up to $1250 that agents can get. From what I have heard from current agents, they aren't too hard to get. Health care: This is the best health care I have seen for hourly employees. Again, it starts on day one, and their most expensive plan for one person is about $30/month, which includes no copay and free walk-in clinic visits. Add dental and vision on for about 2 extra a month. I didn't get insurance, but purchased life insurance. My $138,000 policy is about 3 dollars a month. Education assistance is $5500 for Bachelors and Masters degrees Capital One as a company is really cool. They pride themselves on having personal relationships with their customers.

Cons

It seems to be very difficult to get promoted

1.0
Feb 13, 2014

Talks the talk, but does not walk the walk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very selective hiring process ensures above average talent. Benefits are ok but not great.

Cons

They hire talented people with diverse backgrounds, but once you are on board your opinion means nothing. Calibrations and forced rankings causes a "Lord of the Flies" mentality to reviews instead of evaluating people on the merits of their work.

1.0
Jul 5, 2013

Unofficial Hiring Freeze in Richmond

Recommend
CEO approval
Business Outlook

Pros

Onsite gym, the ability to work from home, great co-workers

Cons

Super political environment, nepotism, and poor leadership in the mid levels. Managers will use assorted data to hide behind making any true managerial decisions. There is a hiring freeze in Richmond, making mobility very difficult. Capital One cannot stay out of the news with their shady business practice. The work from home option really just means you are going to be working about 12 more hours than you would in a normal work environment every week.

Viewing 577 - 579 of 18,976 Reviews

Glassdoor has 21,362 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.