Capital One reviews

3.6

59% would recommend to a friend

(18,891 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,891 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Aug 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is ok for the job title, but they'll take every second of your time on or off the clock so it's lousy pay-per-hour. Switching companies, I got almost the same base pay as a Senior Engineer as I was getting at Capital One as a Lead Engineer.

Cons

Race to the bottom culture. There are turnover targets that range from 10% to 20% per year throughout the company, and I was told in no uncertain terms that "If you just fulfill the responsibilities of your role, you won't last long." In addition to your regular job, you'll be expected to spend your personal time volunteering to run groups/events at the company, and to study for and earn certifications so that higher ups can brag about having the highest percentage of associates with X-certification. If you don't distinguish yourself, you're at risk for being used to fill a turnover quota. Obviously security needs to be a concern for banks, but they've taken it to an extreme where it's difficult to perform basic job related tasks. You need to get personal approval from a VP for anything. Other members of my team were using Excel to work with csv files, so I applied for permission to install Excel on my machine as well, but I was repeatedly told by my VP that I didn't need it. Be prepared to beg to be allowed to get your work done, and then make up the time spent begging and waiting for approval. If you plan to work remotely, make sure you live VERY far from the nearest office. At the moment, Capital One requires anyone within 50 miles of an office to commute to that office, even if none of your team members are at that office. This was the breaking point for me: when they wanted me to spend 4 to 6 hours per day in traffic in order to join virtual meetings with my distributed team. I joked that it'd be cheaper to hire background actors to pretend to work at their office every day. The current threshold for being required to commute is 50 miles from any office, but that could change and I wouldn't trust any distance under 100 miles. I've worked at some notorious companies like Amazon, but Capital One was the first job where I felt like I was fighting against the company trying to get me to fail. They really are looking to meet their turnover quotas and will keep looking for excuses to fail you until their meet that quota.

1.0
Aug 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Some friendly coworkers to work with.

Cons

In 1.5 years of working there, less than 1% of my time was actually spent writing code (about 50 lines total). As a senior developer, you're not valued for your software development knowledge. The model is to have interns and junior developers do all the coding, while senior developers are pushed into managerial and project babysitting roles. At least 4 hours of every day are spent in meetings, another hour or so is spent preparing for those meetings. There's so much bureaucracy and so much regulation, you spend an insane amount of time applying for access for every single thing you need to do, and then waiting for days and weeks to get it. Also you're forced to work with internal buggy tools that are always breaking, with a steep learning curve, as they're always changing. A lot of time is spent configuring those tools and debugging them, knowledge that will only serve you at CapitalOne and nowhere else. And you spend a lot of time doing extracurricular activities: there's a lot of emphasis on "influence", which means giving talks and presentations to other teams and impressing them with vague buzzwords, organizing social events for interns, etc. And even though the company claims they don't do stack ranking for evaluations (where by design, everyone's performance is curved, only a small percentage is allowed to be promoted, and a certain percentage has to be let go every year), it is definitely being done. And it creates a toxic environment where people backstab one another in reviews.

1.0
Apr 26, 2019

Awful Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Above avg comp - Standing desks - You can move transfer to the US, Capital One doesnt suck there

Cons

- Zero accountability structure. Underperform or overperform at your role, doesnt matter at all, leadership doesnt care - HR will lie to you about your role and responsibility, super incompetent - Demoralizing work - FAKE TECH COMPANY, THIS IS NOT A TECH COMPANY. Agile is implemented completely wrong and time waster huddles - If you voice your disagreement youll be considered a bad fit - Performance management is a joke

Viewing 94 - 96 of 18,891 Reviews

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