Capital One reviews

3.6

59% would recommend to a friend

(18,891 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,891 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work with some good people

Cons

Culture has progressively been breaking down. Words are not supported by actions. DEIB efforts are surface level and staged. Good Boys network is alive and well there. Minority senior positions are token roles and are exploited for marketing. Best places to work type data is manipulated to get awards. Performance Management process is toxic, rigged and comes down to a brown nosing game. Performance feedback and ratings are given without justification or evidence. Extra %s of below strong pushed this year so associates could be laid off without having to issue WARN notices, receive negative press, pay unemployment or offer full severance. Excellence and Do the right thing have taken a hike and Rich should be ashamed.

1.0
Aug 14, 2023

STAY AWAY

Recommend
CEO approval
Business Outlook

Pros

Somewhat decent pay Great Benefits Ok work/life balance (can be pretty bad sometimes)

Cons

Literally everything else. You will learn nothing at Capital One and the majority of you work will be for regulatory processes and you will spend all your time fighting fires and never thinking. The performance management system (stack ranking) is outdated and will be the downfall of the company. Senior leadership at the company is beyond spineless and completely out of touch with employees. The whole company is just a complete dumpster fire.

1.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

- Good benefits. - Good work life balance.

Cons

- Too many useless meetings, when time can be spent on actual planning & development. - Performance management. STACK RANKING is toxic. They compare you to other associates and place you in buckets: below strong, strong, above strong. You have no incentive to help out your fellow associates. If you end up in below strong, it's time to find a new job because you will most likely be fired. If you ever do end up in "below strong", don't beat yourself, it's just the company (is really stupid), and it's probably not you. I ended up there, and now I am at this amazing company who actually values me and pays me more. - Bad management. Managers are responsible for bringing work to your team. If your manager is bad, you might get screwed over and you may end up as "below strong" even if you do your work properly. I ended up with a manager who told me throughout the year (during 1 on 1s) that I have been doing good and then dropped the bomb during performance reviews with a "below strong" rating. Basically, if you are surprised by your rating during performance reviews, the manager did not do his/her job properly. Performance ratings should not come as a surprise to anyone. - High expectations, not enough compensation to back those expectations. As a "senior associate" you are expected to do many things including doing some managerial stuff. I came into the role assuming that as a senior associate software engineer, I'd be roped into challenging projects and design meetings, etc. However, I was expected to do some of the manager's or principal associate's work for them like bringing in projects to the team. Basically, 95 K was my compensation and that is not close to enough in this day and age with #Justinflation to do this kind of advanced work. Basically, these role names are very ambiguous. - It's a bank not a software company no matter how much these guys market it as so. You get the same politics (performance reviews - bump people down so they can promote others), bureaucracy as banks. They just have these really cool events that software companies also do. However, don't be mistaken IT IS A BANK. If you are a software engineer, do not work at a bank.

Viewing 127 - 129 of 18,891 Reviews

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