Capital One reviews

3.6

59% would recommend to a friend

(18,907 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,907 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Oct 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great onboarding training, they provide all equipment necessary to do your job efficiently, management is fair on the card side, peers do their best to help each other out, if you need help you don’t have to worry about getting the help and additional training and support that you may need.

Cons

The pay is only good if you have two incomes in the home, they squeeze as much work as possible out of you and your team but will not properly compensate you, we are gaining great skills but not being valued adequately, very hard to get promoted- my whole team has been applying for opportunities for the last year that we are more than capable of performing. I love what I do, however, there is little room for growth in our department. Leadership has gaslight my current team for the last four years about being promoted, added more work and included a productivity tracker to “justify” the proposed promotion , and still no advancement (ongoing concern). Ever since I started with COF it has given “cult- like” vibes, because people are proud to work for such a well-known company, but we all know that it is the false sense of job security that drives everyone to stay with COF. Last note, you are more likely to get a higher paying job at COF applying externally than someone who is already internal and simply trying to grow within the company.

1.0
Oct 11, 2024

Nepotism, toxicity & poor policies

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are ok, some smart people

Cons

I have never seen a company with a less inspiring set of leaders who think they are communicating a compelling vision, but in fact create confusion. All from the “strategy analyst” background, this leadership team do not appreciate diversity of thought or strategic minds. There is a clear culture of nepotism. Strange inside cliques have formed in various teams and at various levels creating toxic and damaging environment for anyone outside of these groups. The antiquated ways of thinking and doing things will damage your career if you ever want to leave capital one. Micromanagement in the preferred style of leadership. Performance management cripples the organisation and many teams with leaders with low integrity will stretch truths or outright lie to inflate their teams’ performance at the expense of genuine high performers. HR push bell curve for bonus which is fine, but they now also use that to implement PIPs and exit plans which is ethically questionable. When you share honest feedback on associate surveys you are reminded it makes everyone look bad. Worst of all, for an organisation that serves a highly vulnerable audience, barely even lip service is paid to caring for customers. All in all, avoid at all costs.

2.0
Jul 2, 2024

Recognize You're Not Amazon

Recommend
CEO approval
Business Outlook

Pros

Good pay. Great 401k match (they give 7.5% if you give 6%). Financial benefits are good (ESPP, insurance).

Cons

They pride themselves on being "just like Amazon" but their tech decisions, red tape, and hesitancy to create new resources have just gotten in the way. I've been on a product that was a dead end, and PMs got political about their products without actually building a good product. I wasted so many months here just getting paid because of the economy, the work is unfulfilling if it isn't your first job. Even the TDP I've mentored can miss hours of work each day and be fine. It's like work is a joke. I've disliked my job for almost the entirety of my 1 year so far.

Viewing 223 - 225 of 18,907 Reviews

Glassdoor has 21,286 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.