Capital One reviews

3.6

59% would recommend to a friend

(18,912 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Sep 7, 2023

Trash company. Don't work here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- good benefits - programs to help your growth

Cons

My experience at Capital One was marked by a disturbing lack of transparency and a series of concerning practices that need to be brought to light. Here's an account of my observations during my time at the company: Opaque Hiring Practices: Capital One continuously posts job positions with lower salaries or ghost postings while simultaneously laying off employees. This lack of transparency raises questions about the company's commitment to its existing workforce and the fairness of its hiring practices. Job Insecurity: Employees at Capital One live in constant fear of layoffs, as the company seems to prioritize cost-cutting over job security. This creates a stressful and uncertain work environment that negatively impacts morale and productivity. Revolving Door of Senior Directors: During my time at the company, I witnessed the departure of at least five senior directors. This high turnover at such a senior level is a clear indicator of poor management and leadership within the organization. It's deeply concerning when top-level executives are leaving in droves. Inadequate Communication: Communication from management about these changes and layoffs is often vague or nonexistent, leaving employees in the dark about the company's direction and their own job security. This lack of transparency further erodes trust in the organization. Undermining Employee Loyalty: Capital One's practice of laying off employees while posting new job positions at lower salaries undermines employee loyalty and trust in the company. It sends a message that employees are expendable and that their dedication and hard work may not be valued.

2.0
Aug 26, 2023

Top down management

Recommend
CEO approval
Business Outlook

Pros

Compensation is good. Opportunity to grown and learn new technology.

Cons

Bosses who like to micro manage. Management talks down to employees and is very condescending. Leadership goal seems to be focused on personal development. They are more focused on what will get them a promotion than the development of those that report to them. Unprofessional practices: Sr. Director level played a prank on all managers below him claiming there were associates complaining about management. While all the managers were starting to panic, Sr. Director said that they should all cancel their Christmas vacation to deal with this situation. Eventually he revealed that it was all a joke but the damage had been done as managers spoke out of what they perceived could be the problem. Those not in the know that it was a joke were clearly stressed and anxious and did not find it funny.

1.0
Aug 1, 2023
Recommend
CEO approval
Business Outlook

Pros

* OK benefit * OK WLB

Cons

* Lacks diversity in card technology * Stack ranking + no diversity - predetermined low performance for individuals outside that group * Only individuals from a specific country are being promoted, disregarding others' potential and achievements * The current organizational structure hinders promotion opportunities unless someone has connections with the right people or is on a high-profile project. * Frequent reorganization * The internal tools are malfunctioning or inefficient, hampering productivity and effectiveness

Viewing 274 - 276 of 18,912 Reviews

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