Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citi

      Engaged Employer

      Citi reviews

      3.6

      65% would recommend to a friend

      (36,583 total reviews)
      avatar

      Jane Fraser

      67% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Citi has an employee rating of 3.6 out of 5 stars, based on 36,583 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citi employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      37K reviews
      2.0
      Jan 14, 2009

      Good Benefits, but Extremely Stressful!!!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The health benefits are pretty good. Which is good, because you are going to need it from the extreme stress of working under pressure.

      Cons

      Lunch times and schedules are shortened often, at will by management. Too much inconsistency in how information is given to customers. Not much support from management if you need assistance. Too much mandatory overtime required. Many customers are very frustrated with lack of real help when they need it and they hate us for it. And as a customer service agent, you are the first to hear the customers anger and frustrations. And they are plentiful.

      2.0
      Jan 13, 2009

      Citi is a frustrating place to work!

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citi is a large company with great brand recognition. Until the recent financial melt down, I was proud to work for Citi and having Citi on my resume was a huge bonus.

      Cons

      Citi is so large that the left hand doesn't know what the right hand is doing. There are a lot of good things but too many bad. Because Citi is so big, it costs a lot of money and time to fix an issue or implement a new technology. Citi no longer has the money and we never have the time.

      4.0
      Jan 12, 2009

      Behind on technology, great people

      Credit analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being that Citi is such a large organization, I sat on a floor with people from 3 different business groups however everyone was very friendly and welcoming. The culture in the organization is great. management is very helpful and are great in the mentoring process for junior employees. The compensation is on par with most other organization but it has a better work / life balance than most organizations. The work is is fairly easy to learn in a short amount of time and management will not micromanage once junior employees have learned how to do the job efficiently and successfully.

      Cons

      The most significant downside of Citi is how far behind the organization is in technology. Far too much time is wasted performing work that could be easily generated by a computer if historical information could be logged in to an efficient record keeping system. Sometimes the work can be a little too easy and seem like busy work. The work of an analyst is fairly easy to master but it takes a long tome to get promoted to credit officer. Citi seems like a huge puzzle but all the pieces that Sandy Weill acquired in the nineties do not figure together very well.

      Viewing 36352 - 36354 of 36,583 Reviews
      Related searches: Citi jobs | Citi salaries | Citi benefits | Citi interviews | Citi conversations
      ReviewsCiti reviews

      Glassdoor has 41,846 Citi reviews submitted anonymously by Citi employees. Read employee reviews and ratings on Glassdoor to decide if Citi is right for you.