Pros
Time in between calls.
Cons
Almost every else, as far as taking days off it’s an extremely complicated system based off company needs and/or the volume of calls. The option to take time off is there, but you have to know how to use it. It gets very tedious and ridiculous having to explain to customers(Home Depot credit services demographic is generally older people w less experience or less access to technology) how to access their credit accounts 7 different ways. The issues with the credit website and logging into accounts just to access their statements seems to have been persistent with about 7+ months ongoing according to many customers. How do you explain to a customer they were notified they had an account that was opened up under their phone number with a different name, that there’s nothing we can do about the endless notifications these people are receiving on accounts they don’t even have open! In all, very simple little things can be done, especially with a company 207 years in the making. At the end of the day YOU are working your HARDEST for a company that is profiting off you, paying not even a livable wage for a job you’ll be spending more time at than your own home. The delightful customers you do get to speak to absolutely do not outweigh the amount of disgust some people bring to your day. It’s very quick to bring your positivity to an all new low.