Concentrix reviews

3.9

76% would recommend to a friend

(44,694 total reviews)
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Chris Caldwell

87% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,694 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Mar 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Worst job ever. Cocentrix comes into towns like Johnstown where there their are no jobs and want to pay nothing. The trainers will tell you other sites get like what you make plus 150 attendance bonuses. Plus 500 for good surveys. Really great for morale. However at your site you make no money with insanely expensive HDP that you can't afford and yet somehow knocks you out of buying insurance or getting help. They neglact to tell you when you are getting hired that you also get no breaks besides a lunch and that your hours are a suggestion and that you will get out whenever they feel like letting you go. Then you go to training where from day one they tell you to ask questions but they dont want to explain anything. I literally had trainers walk away from me after I asked them a question without answering. On the other hand, if you are an obnoxious dude who wants to argue semantics - they will talk to you for two hours literally and waste everyone else's time. If you want to learn your job - forget about asking actual questions. Again literal walking away from you when you are lost( this was not just me). Speaking of obnoxious I'm not a prude and I believe in having fun too but when two dudes are yelling in a class about how funny it would be to be name themselves Cosby pharmacist during a trivia work "game" (you know because jokes about drugging and raping women are hilarious!) Nothing will get said. Again this was yelled across a room. This was not the only time I had to listen to this crap. I also had to listen to gross and graphic birth details from several of my colleagues. You are encouraged to bond until they know who you like and then they move you away from people who you can stand and will help you and place you among people being disgusting. Also bonus you are forced to watch trainers Twerk or make fools of themselves or tell stories that either make you dread the phone or are foolish. God forbid you learn the job. Upstairs where they take the calls there is Very little phone support. No one seems to have any idea what they are doing which would be fine. I get that you need to research but you have to start somewhere and disregarding questions not only hurts you but customers. Did I mention they spend hours on phone etiquette and then dont use it actually? I dont know how people still have jobs? Like swearing at clients is okay if you remember to apologize? This place is a mess and a joke. I feel sorry for the people in my class that wanted to learn the job like me but had to actually stay in that disrepsectful, insanely awful, rules for some people environment.

Cons

It gets worse those really were the pros.

1.0
Feb 7, 2019
Recommend
CEO approval
Business Outlook

Pros

The people you work with are generally pleasant. The fact this is the only point here should tell you something.

Cons

I mean there aren't. The job is terrible, you're going to get abuse, the managers can be fine people, but they will look for any excuse whatsoever to extend your probation. Good luck when your 6 month probation is up, you'll have either poor performance (Need to hit marks like 85 cx approval) if you miss three days in that 6 month period it's extended, if they suspect "call avoidance" (You can literally hit that mark by going to the bathroom for 2 minutes), if you're late 3 times in that 6 month period, it's horrible. And the schedules good god. They're made by a half braindead ape. No sort of work/life balance, this place comes first no ifs ands or buts. They don't care, they'll change nothing based on employee feedback, you can literally spend your entire time employees not having access to several programs needed to carry out the job. Only work here if you are absolutely desperate for the money, as long as you're an EU citizen and can spell "yes" they'll take you. To recap -Apathetic and useless mangement -Extremely inefficient systems and policies -Terrible work life balance -Terrible on site resources -Huge turnover rate (I have worked with about 20 new people in the last 6 months) -Excuses -Pay is pathetic next to jobs in a similar market

Viewing 334 - 336 of 44,694 Reviews

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