The job is easy. When you figure out how to reach targets, you can just reach your targets without being challenged at all. You'll get bored, feel like a robot, and it doesn't matter whether you're good at what you do or not, as long as you reach the targets.
The hire everyone, meaning your coworkers can be very incompetent.
Training is awful. The trainers try their best, but don't have anything to go on. No one knows what they are doing when they get to the floor.
Management is mostly incompetent. It seems like most never had any training, and it happens managers come from being an agent in other contracts, making sure they have no clue what they're doing.
Communication is awful. No one knows who does what or how to get anything done. If things are happening, you won't hear about it. Concentrix is about as non-transparent as a company can get.
There are procedures for everything. You need to log all you're doing, because that's part of the SLA. Most anything you do wrong will result in a written warning.
It's almost impossible to get fired. You can be the worst at your job, and no one will care. Unless you're late. Being late is something they take very seriously. Unless the managers like you.
Because management doesn't know what they're doing, favouritism is shown. New managers have to rely on experienced agents to get a hang of the job.
Do not care about the job or the customers. Since you're not directly working for the company, you won't be able to get anything done. Care about reaching targets. That's all they care about, looking good in the statistics they can show.
Open desk environment so you're around your coworkers all the time, no privacy, bad air-conditioning, terrible chairs, not enough workspaces for the amount of people working there.
It's not a good job, it's usually quite an hostile environment to work in. Quitting was my favorite part. No one actually likes the job, and daydreaming about the future is a shared hobby of those on the floor.
If you want to work within customer service, find something that goes directly through the company you're working for. Try to avoid Concentrix if possible.
