DISH Customer Service Representative CSR reviews

3.0

56% would recommend to a friend

(46 total reviews)
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Charlie Ergen

Not enough data to show CEO approval

56% positive business outlook

Customer Service Representative (CSR) employees have rated DISH with 3.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. DISH is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

46 reviews
2.0
Jul 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Good for people that are desperate

Cons

Bad for people that are not cut out for cooperate.

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DISH Response
1y
Thank you for your feedback. We understand that different individuals have varying experiences and suitability for corporate environments. We strive to create an inclusive workplace that supports all employees, regardless of background or experience. Thank you for your contributions while at DISH.
5.0
Jun 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Great management and team location was also good

Cons

None that i can think of!

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DISH Response
1y
It's great to learn that you had a great experience at DISH Network. We are delighted to hear that you appreciate our company's positive aspects, including team management and location. Thank you for taking the time to share your feedback.
5.0
May 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Earning extra bonuses for add-on packages

Cons

Being pushed to rush a call and sell at the end although when I did the benefits were good.

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DISH Response
2y
Thank you for sharing your feedback regarding your experience. We greatly appreciate your insights and are pleased to hear that you value the extra bonuses for add-on packages. We acknowledge your concern about feeling rushed during calls and the emphasis on sales. While we aim to maximize customer satisfaction and business growth, we understand the importance of balancing efficiency with providing a high-quality customer experience. Your feedback will help us reassess our approach to ensure we are supporting you in delivering excellent service without undue pressure. Regarding the coaching sessions, we genuinely regret that they have felt awkward. Our goal is to foster a supportive and constructive environment. We will work on making these sessions more empathetic and beneficial for you and your colleagues. Your suggestions are invaluable, and thank you for your dedication. Together, we can create a more positive and effective work environment.
Viewing 4 - 6 of 46 Reviews

Glassdoor has 8,269 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.