DISH Customer Service Representative CSR reviews

Hours, stress, management and stress again

Metrics can change month to month and based on current issues, they can become impossible to hit... like faulty Hopper Slings where you have to RA (replace) or send techs, for instance. This can kill your monthly performance when its not your fault to begin with, If you dont like working weekends, DO NOT work here. I worked at DISH for 9 years and was a top tier performing employee who received many promotions to higher departments and still would get crappy schedules (nights & weekends) based on "projected call volume". No matter how long you are there for, outside of an extra week of PTO at 5 years, there is NO SENIORITY for schedules. NONE. They treat new hires the same as they do the people who have put in years when it comes to schedules. It is ALL performance based. Yearly raises were a joke, we were lucky to get 50 cents for "meeting expectations". They also terminate employees unfairly after placing you under a "PIP" for bogus reasons (like not meeting a yearly metric by .4 percent from over 6 months ago). This is how they fire you without having to pay you any severance, if you're a long tenured employee. If this was really an issue, they would have fired you 6 months ago,... but when they start to hemorrhage money and lose business (stock took a nose dive in early 2023), they look for reasons to lay off as many as they can as cheap as they can. DONT WORK HERE.