DISH reviews

2.7

31% would recommend to a friend

(7,809 total reviews)
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Charlie Ergen

22% approve of CEO

25% positive business outlook

DISH has an employee rating of 2.7 out of 5 stars, based on 7,809 company reviews on Glassdoor which indicates that most employees have an average working experience there. The DISH employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Aug 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Training was not difficult. Enjoyed talking to customers although everyone that called had problems, loss of job, slow pay-can't pay or technical problems. The first pay period that I was eligible for the bonus, I earned the full bonus.

Cons

CSRs are expected to try to solve the the callers' problems in an average of five minutes or less and on the first call. The calls are scripted, but CSRs are allowed to go off script as long as they hit the points. Management, at one level or another, listens to an awful lot of the calls.This is how the bonus is figured and there is a lot of pressure to perform. New responsibilities are regularly added, with out an increase in pay. There is very some autonomy in resolving customers issues, but when the "I'd like to speak to a supervisor," card gets played it seriously cuts into the response time.

2.0
Aug 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Not the worst Job I have had, but it's heading down that direction.

Cons

Dish no longer cares about their employee's and everybody is just a number to them and can easily be replaced. So far this year, we have seen every type of employee from Field Service, Management, Human Resources, and Training get let go during their newly found "talent upgrade" process. They have been pushing all their employees to the limit to see how much work they can topple on top of them and the breaking point can now be seen with many dissatisfied surveys here and with the internal survey that they are currently conducting. The technicians are our hardest working employees of the company, yet they are being overworked and not properly compensated for. When they complain to us about their day to day issues, we as their managers are not allowed to sympathize with them and are told to tell them "Hey, it's what you get paid for. You either do it or go find another job."

1.0
Aug 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Made new friends. Was a paycheck until I found somewhere else to work.

Cons

Upper Management is out of touch with what is going on in the company. Mass firings quarterly. Does not allow to finish last 2 weeks of employment. "Accepts immediately" without paying out 2 weeks. Mandatory overtime on your day off at least 1x per month every month. No way to move up in the company unless you are best friends with management. Promised promotions from direct supervisor are withdrawn by general manager because they don't like you. Sexual harassment and political talk are not disciplined. If your supervisor continuously refuses to give you work to do, it's your fault and you get reprimanded. Going to H.R. voicing concerns results in you getting punished. Voicing concerns about supervisors behavior to general managers is ignored, and you are punished instead. Seniority, work ethic, and experience don't matter. It's who you are best friends with and brown-nose to. FMLA employees are forced to be converted to hourly-paid employees. Employees forced to work overnight to finish projects with unrealistic deadlines. Many employees don't go home at night. Pay is not competitive. Much lower than equivalent positions elsewhere. Health insurance is a joke. Extremely high out of pocket expenses and very little coverage. Causes employees to file for bankruptcy due to medical costs. You are fired if you badge in after 8:55 am or before 4:05 pm, no matter how many hours you worked that day. Unwilling to work around doctor appointments, school appointments, or anything else that life throws at you. Required to drive in dangerous conditions to get to work. Was told by CEO to get a hotel room when it snows to make sure you get to work on time. Salary employees are not permitted to take breaks. Only an unpaid lunch break is allowed. Management has bias and does not treat employees equally. Unprofessional work ethic. Requires you to wear bandages covering piercings and tattoos. Unfair dress code. Also does not apply to "sexy/beautiful" people.

Viewing 7453 - 7455 of 7,809 Reviews

Glassdoor has 8,265 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.