DISH reviews

No employee loyalty. Inconsistent goals -- I may be well above goal normally, but for shift bids it doesn't matter. As a many-year rep considered one of the best in the building, I still get one of the worst shifts. Sales matters more than fixing things for tech support reps. Minor mistakes in what you say affect your QA scores, Customer satisfaction surveys greatly impact your standing, even when they are reviewing the company or what the previous agent did. Little or no chance to get holidays off. Even after many years of service I still only get 3 weeks off a year, and I MIGHT be able to get a holiday but it has varied each year. If you're not willing to move to Denver (headquarters), there is little to no upward mobility. Some positions are actually a step down in pay for regular agents.

Everything down to the management, the goals they for you, if you want to hate a company so much this is the one. NO increase in pay unless you meet unrealistic numbers meaning close to 8 stats this have to be at a high percentage plus quality checks and safety checks that will catch you if you do meets the standards of the stats. Upper management that don't have a clue how it is out in the field management blaming everything in the company on the tech when they have the sales reps and dispatcher clearly doing there jobs wrong by giving the customer what they dont want and giving the recent tech that was there a trouble call (which we get paid for not having) because the equipment is garbage or the sales agent was too lazy to help the customer. YOU will never be a upper management because they hire from outside the company like competitor managers aka direct tv Comcast or like a furniture store or KFC manager. Nitpicking is there biggest way of managing. Rules and regulations are out the window when a new gm gets hired every half a year. Health benefits are junk.