DISH reviews

"I have been transferred five time, eight times" was a common call from customers or potential customers in our department. So I would want to make sure I didn't do the same. I'd ask where to transfer the person, and no one knew, not even managers, and in fact would get frustrated when we would ask. They would tell us to put them back into the cue which meant the transferring around and around would continue . If someone didn't have a credit card for credit check, "Click" was the common sound they would hear, because agents didn't want to deal with them. . REad The BBB Reviews... Don't ignore them. Someone has to make those occurences happen. If you can go into a job with the knowledge that your company really doesn't really care about you, doesn't care about the customer, rewards the very people who do the things they say you shouldn't , and turns over just about as many as they hire each year, Go For It!. Expect micromanagement. During Season, you will work excessive hours while still getting half-hour lunch breaks, with a one minute late writeups.. It just blows me away that a company, can expect so much from thier employee's when they fail in so many areas themselves. They have someone who visits about once a month. When that person arrives, everyone knows people are going to be fired. Don't get me wrong... Not all managers and coaches are horrible, some are fine but some are just rediculous. Quite a few of the employees are very nice and ethical, while some others, who are rewarded are just plain unethical. The trainers are awesome, it is the whole of the company that is a mess. Pressure from the top, feeds down to the bottom. . . There is no indication that anyone at the top realizes happy customers come back next year and bring thier friends. Instead customers are penalized for being continuing customers by hiking thier charges the following year. If someone can feel passionate about a workplace like that and go into work each day and tell a customer this is the company they want services with, you will probably fit right in. If you have a heart, and you really do care about the customer, this jcompany will eat you up from the inside out. .

Poor promotion structure, claim to be Customer Service based but everything you do is based on metrics and numbers, their billing system is severly flawed and can mess up a customers account relatively easy, senior management is useless, everything you do is strictly tracked. Your at the discretion of company needs and not what you need. Your schedule, job title and job description changes daily based on company needs. You can get promoted with no raise and some raises are just pennies on the dollar even though your workload greatly increases. Noticed that if you fall through the cracks at DISH you will get promoted fairly easy even though you have no real management attributes. Turnover is high due to the way the bonus structure is paid out. They make you upsell so the company and not you can make a profit. They make it as hard as possible for you not to get the bonus pay out and use a standardized bonus structure for everybody no matter what type of agent you are.