DISH Customer Service Retention reviews

They sell you on high dollars, however the agents that make a fair amount of money have resolved themselves to being soulless while they are at work. The top dollars aren't worth the customers that Dish has bred over the years. Changing the metrics while in a very tough season sue to takedowns, price hikes, and more affordable services to where the possibility of making money goes straight out the window, even for those who are top performers. Management does not give two poops about you...you just fill a seat. The tiers are ridiculous as they have no bearing on anything, just a way for them to weed out the agents who will not stand by the extreme micro managing. We get punished for doing what the company wants us to do. Extreme anxiety to the point of agents going on ADA to make sure that they can take personal days due to that anxiety. Even when management says that they understand the stress, they make it near impossible to hit 3 out of the 4 metrics. Interesting that they think we are stupid by buying TMobile and then, right after that, changing the metrics so we all get paid less in commission. Many folks that work there have been doing retention and sales for YEARS and yet they ALL say this is the worst job they have ever had. People get recognized on a big board for their achievements however get paid 1/4 of what a person who cheated and got covered up make.

good schedules are tough to get, supervisors aren't as accessible as they should be