DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(111 total reviews)
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Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

111 reviews
1.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

you meet some good people can make decent money if you like being on the phones all day

Cons

it's a call center, so everything is timed, they get mad at you for going 1 minute over lunch, also if you have to use the bathroom it comes out of your break time. Unbelievable. High turnover job and I see why. customers are calling in everyday to cancel and you have to convince them DISH is better than streaming LOL

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DISH Response
1y
Thank you for your candid feedback! We are glad to hear that you enjoyed working with your peers and that the pay was up to standard. We understand your concerns about your break time and the type of work you were completing. We wish you luck with all of your future endeavors!
1.0
Dec 30, 2024

A dying poorly run company

Recommend
CEO approval
Business Outlook

Pros

It was remote work. That's it.

Cons

These guys set unrealistic retention expectations and gas light you into believing that you are the problem. They encouraged me to drag out the cancelling process with customers in order to boost my numbers. I couldn't have left this job fast enough. The Company from the top down is poorly managed.

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DISH Response
1y
Thank you for sharing your perspective. We're glad you found value in the remote work aspect of your role. We understand that retention roles can come with unique challenges, and we appreciate your candid feedback regarding expectations and processes. Your insights help us identify opportunities for improvement, and we encourage open dialogue to enhance the employee experience. We wish you all the best in your future endeavors!
4.0
Nov 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay Intensive training Accommodating

Cons

Tough job with back to back calls and little break time

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DISH Response
1y
Thank you for taking time to share your experience while you were with DISH! We are glad to hear that you thought the compensation and training were good for the position! We understand that some calls can be taxing, and we appreciate your feedback! We wish you the best for all of your career endeavors!
Viewing 7 - 9 of 111 Reviews

Glassdoor has 8,266 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.