DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(111 total reviews)
avatar

Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

111 reviews
1.0
Feb 14, 2018

Sales/Rententiom

Recommend
CEO approval
Business Outlook

Pros

Great coworkers Free bad cable

Cons

Horrible policies, unrealistic point system, no sick days you're actually penalized or even fired for being sick, very bad and expensive heath benefits,micro management, no matter how great you do it's never good enough and you're always made to feel less than.. I would never recommend anyone to work for this cut throat and heartless company..

4.0
Dec 7, 2017

Retention Specialist

Recommend
CEO approval
Business Outlook

Pros

The money is great. They have good benefits & the management team is fantastic. Lots of room for advancement.

Cons

The days can be long, and most of the people calling in are upset about something. This is why the compensation is so great. The attendance policy is very strict, and getting an occurrence for being sick with a doctors excuse is not great.

1.0
Oct 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Free food catered to site regularly and opportunity for prizes

Cons

Micromanaging, not enough vacation time, back to back phone calls with no downtime, high turnover rate

Viewing 97 - 99 of 111 Reviews

Glassdoor has 8,270 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.