DISH Customer Service Retention reviews

Too many different metrics, ex: handle time, first call resolution (if they call back within 72 hours, you get dinged for it) If cust cancels within 60 days of talking to you, you get dinged, . About 20 metrics you get graded on.

Stressful job speaking to customers on the phone. Difficult job reading from a script and speaking on the phone for 8 hours a day. They expect you to be a robot. Customers yelling at you for 8 hours. You have got to have a lot of patience to work at DISH. The worst part of the job is the managers. A lot of arrogant people at the company that don't care about the employee. The QA process is messed up. Lack of professionalism at the company. You better get friendly with your supervisor, be in good working relations with him or her if you want him to help you dispute Quality assurance scores. I can deal with the customers yelling at me. I can't take the lack of professionalism at DISH.. DISH and I don't have the same values.