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      DISH

      Engaged Employer

      DISH Customer Service Representative II/Retention reviews

      2.8

      31% would recommend to a friend

      (141 total reviews)
      avatar

      Charlie Ergen

      77% approve of CEO

      4% positive business outlook

      Ratings by demographic groups

      Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 141 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      141 reviews
      1.0
      May 14, 2018

      Retention

      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coworkers They are fairly good with PTO

      Cons

      They tell you how great the money is, how awesome the commission is. Then when they see that you're actually making great money, they change the comp plan to take it away from you. There are no opportunities for advancement. And if your in sales they will promise you the world to get you into retention. They will promise you can go back to sales if you dont like it.. They won't let you. If there is a need for ET, they will say you don't have to. But honestly, it's "mandatory voluntarily" if you get what I'm saying.

      2.0
      Apr 27, 2018

      Look elsewhere

      Retention
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good entry level for resume if don’t have sales experience. Free coffee, snacks, lunches. 4 10 hour days with 3 days off.

      Cons

      Where to start. No career advancement. Terrible and expensive health insurance with high deductible. Dental plan doesn’t cover anything but cleanings. PTO accrual is a joke. Never able to take time off and if sick even with doctors note get Attendence point which you can get fired for.. even with doctors note.. very unprofessional. Constant negativity from customers and management. Toxic environment. You are replaceable so they don’t care if fire/quit. I quit after 2 years when found better pay and benefits with Comcast businesses.

      1.0
      Apr 4, 2018

      Fail all over

      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Freeish TV. Nothing else to "pro" since they let half our center go, it seems.

      Cons

      It seems that the higher ups are paid to find ways to make the job harder, goals harder to attain, and keep a rotation of hires and terms.

      Viewing 121 - 123 of 141 Reviews
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      DISH reviewsDISH Customer Service Representative II/Retention reviews

      Glassdoor has 8,269 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.