DISH Customer Service Representative II/Retention reviews

- Must pass online assessment to even be considered for submitting an application or getting an interview; a 6 month reset if one fails. This is alright for some, but perhaps the entire process could be rethought because it eliminates many who are capable of doing the job though may not have access to the internet or those who prefer doing in-person applications - Almost too much information to digest compared to the ever-shortening training program - Expect to sit for long periods of time - Be prepared to put up with various people, stupidity the likes you didn't believe existed - Just like any job, there are some people in positions in which they have no business - Occasionally they mandate 1-2 hours of overtime, more-so at the end of summer till the end of the year - Unreal turnover but many are college students; others just aren't cut out for the amount of information put on them or the stress brought on by customer's complaints and the occasional rant

Dish Network has a habit of demanding that your personal life revolve around the call center,and have radically changes in schedules at least once every other month. They will at times have mandatory overtime by working an additional 5 hours on your day off, but also will force employees to leave 1 to 2 hours into their shift. This week I have earned less than eight hours because they had mandatory LEPC (leave-early per call center), and I am considered a full-time employee. The company has a habit of changing business policy quite frequently resulting in a negative viewpoint from customers as well.