DISH Customer Service Representative II/Retention reviews

2.8

31% would recommend to a friend

(141 total reviews)
avatar

Charlie Ergen

77% approve of CEO

4% positive business outlook

Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 141 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

141 reviews
4.0
Dec 7, 2017

Retention Specialist

Recommend
CEO approval
Business Outlook

Pros

The money is great. They have good benefits & the management team is fantastic. Lots of room for advancement.

Cons

The days can be long, and most of the people calling in are upset about something. This is why the compensation is so great. The attendance policy is very strict, and getting an occurrence for being sick with a doctors excuse is not great.

1.0
Oct 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Free food catered to site regularly and opportunity for prizes

Cons

Micromanaging, not enough vacation time, back to back phone calls with no downtime, high turnover rate

1.0
Jun 6, 2017

Don't even do it.

Recommend
CEO approval
Business Outlook

Pros

Benefits, but you can get benefits pretty much anywhere.

Cons

The managers are all so afraid of losing their jobs, they go on a constant power trip. They will always try to find ways to screw you out of your commission. Everyone is FAKE. You could be one of the strongest people there, and they won't acknowledge it. Honestly, just don't even do it. Keep looking for employment and don't waste your time and energy. In my time there I watched that entire site turn over almost. Nobody wants to stay, so nobody does.

Viewing 127 - 129 of 141 Reviews

Glassdoor has 8,269 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.