DISH reviews

2.7

31% would recommend to a friend

(7,809 total reviews)
avatar

Charlie Ergen

22% approve of CEO

25% positive business outlook

DISH has an employee rating of 2.7 out of 5 stars, based on 7,809 company reviews on Glassdoor which indicates that most employees have an average working experience there. The DISH employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Dec 21, 2020
Recommend
CEO approval
Business Outlook

Pros

DISH can be a great way to build a well-rounded resume and would recommend it for people new to marketing or just out of school. DISH likes to say it runs "lean" so there is always more work to do than people to do it. If you're driven you can take a lot and learn a lot from it. Additionally, you do have a lot of exposure to senior and executive management which can help you learn the skill of managing up as well as provides a crash course on how to navigate corporate and inter-departmental politics. If you work hard and can show results you can be promoted quickly and vault yourself into managing a team in just a couple of year's time. However, results alone won't do this, you need to be prepared to market yourself and make sure you're the type of person executives like to promote. The overwhelming pro is the people you work with. You'll stay longer than you want because of these people. There is a sense of camaraderie with your peers and coworkers. You're all inmates at Shawshank prison and you'll band together in spite of the warden. Seriously, the people you work with and interact with are fantastic. If you have a good manager, which I did, they can insulate you. I was tremendously lucky and grateful for my manager.

Cons

Let's see the biggest one: compensation. No matter how HR, Charlie, or your bosses spin it, once you get above entry-level you are paid at least 30% less than your market value. This should be repeated as it is not an exaggeration - YOU ARE PAID AT LEAST 30% LESS THAN YOUR MARKET VALUE. In many cases it could be well more. This is not made up by providing employees with stellar benefits, perks, or work-life balance. In fact, the benefits and work-life balance are worse. Though Charlie will say that it's to cut costs and increase salary the benefits are laughable. There is little to no work/life balance as you are working the equivalent of 2 jobs at all times. Oh, and because you have to be badged into the building between 9-4 every day, without the ability to work from home (a good manager will actually let you work from home but you're not allowed to talk about it). However, if you were handpicked and recruited by senior or executive management you can work out of state two weeks a month in the face of everyone you work with. It really comes down to a lack of trust from management to employees. Don't bother getting to know your HR rep. They will either leave in 3 months or be reassigned because another rep left. Despite Erik being the CEO, Charlie still runs and influences most of the decisions at DISH. This means every process, practice, and policy is antiquated and refuses to acknowledge the modern workforce. Employees were told that there was not a work from home policy because it was not fair to all the departments as not everyone could work from home. This included service technicians. While on the surface it's noble to preach fairness, Service technicians and marketers know the requirements needed to get a job done and where they NEED to be to do that job. in 2019 (the year I left), marketers needed a computer and internet connection - not necessarily an office. Lastly, most executives are close-minded and whiny and if you challenge them you will be labeled as anti-company and held back. Make sure you understand what your executive wants to hear and echo it back because an honest conversation or constructive feedback is a death sentence.

3.0
Jun 30, 2020
Recommend
CEO approval
Business Outlook

Pros

The majority of management and co-workers are friendly and helpful, and frequently organize activities to break up the monotony of working in a call center.

Cons

VERY high deductible medical plan ($6,500 out of pocket for employee only. More than that if you have dependents). DISH goes out of their way to disguise mass layoffs as mass firings. This happens at least once a year. If you are considering applying to DISH, make sure that you are applying for one of the Wireless jobs, and not a job with satellite TV. The TV side of the business has been in decline, and is unlikely to ever pick up again. DISH would do a mass firing at least once a year and get rid of hundreds of employees at a time; these employees were almost never replaced (at least not in the US. There are overseas call centers and I'm not sure how many agents work overseas). The call center I worked at had space for around 1,500 cubicles and you used to have to get to work early to find an open cubicle before your shift started, but so many people have been fired over the years that there were only about 250 of us left. They have not hired anyone new for the TV side of the business for at least 4 years at my call center, but they have started moving in some Wireless employees. The internal promotion process is needlessly complicated. The job postings have job titles that tell you next to nothing about what the job would actually be like, and it's very hard to tell who the hiring manager is to even get more information about the job. By and large, the career path at DISH goes by levels (level 1, level 2, level 3, etc) with higher pay rates at higher levels. The internal promotion process doesn't list out which level a job is, so you sometimes don't even find out that a new position would mean a pay cut until you're already at the interview. This is not sour grapes on my part as an employee who has been recently laid off; rather this is just my advice to you. Take it or leave it.

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