DISH reviews

Negative culture. High turnover. They do not value nor appreciate their employees. If you have a good idea, like how to improve a process, you're better off keeping it to yourself- nothing will ever get changed. Very separated departments even though everything is crammed into one building. You sit in a cube farm right next to your coworkers, but get in trouble for conversing with them, or laughing. I made friends with a coworker and they immediately switched our desks -fun suckers. I was repeatedly reprimanded for sitting at my desk with my heels off of my feet. BTW - you are expected to dress business professional although you NEVER will see someone outside of the company, literally just sit on the phone all day. Half the other people in the building do the same exact thing (sit on the phone all day) and get to wear jeans and pjs and hoodies. I asked for new supplies that I used to do my job every single day, and a week later had a used notebook literally thrown onto my desk with the advice to "make it last". Management is cowardly. My job could have been done by a robot, the only thing that mattered was the numbers I hit. It did not matter what quality of people I passed on in the hiring process, only if I was able to fill the center's training classes so that managers could hit their bonuses. I had someone tell me they were "an ahole" during an interview and after I tried to reject them from the process, my boss told me to instead send them through. They will literally hire ANYONE that applies for the call centers because they are so desperate to get their petty bonuses. Poorly run company. But it doesn't matter because the jobs are so menial, anyone can do them. There are several very obvious reasons that Dish is consistently rated the number one worst company to work for.

The QA department is absolutely out to get you. They have a HUGE turnaround percentage and they will let quality people go for making simple mistakes. 3-Strike policy for anytime you veer from the script at ALL. The troubleshooting process is not intuitive at all, and they will make you go through 9-10 steps to fix a problem that could be solved in less than 3. I was fired for not asking a 70-year old woman to get up to unplug her receiver, when I knew that I could get her services fixed without having to have her get up.