DISH reviews

I don’t know about any other office, but I can only speak from experience from working at the Manteca office for over 5 years. All the managers left the company within the last year and all the senior techs are slowly leaving also for better opportunities so that can give you a general idea of how this office is ran. This whole office has been mismanaged for many years ever since the OM was hired. We heard rumors of how two faced he could be from employees at his old office and I didn’t really believe them at first until I’ve seen the things that he has done at our office first hand. Our warehouse manager that works in the office told us about how he uses our monthly recognition funds for his house or to buy lunch for him and the other managers. There were months where we would not see any of those funds being used to recognize us in anyway. This is just one of the many things he has done and gotten away with. Nothing is fair about how people are disciplined, fired, or promoted in this office. One of our top techs was fired last year for a first time incident where he had a disagreement with a customer, this was his first offense and he was fired over it. How is it fair that they fire him and then they promote a different tech to management that has had MULTIPLE customer issues that the managers knew about and just swept under the rug? His hot temper showed as soon as he got promoted and tried to bark everyone around. Our office has two new managers and they expect for us senior techs to train and help new techs while they sit in the office or use the company vehicle and work time to run personal errands. They should be inspecting the new guys since they are unaware of how to do quality installs correctly. All they know is how to trick the customer into buying stuff they don’t need which the managers know about but don’t bother to control and stop since it makes the numbers look good and when numbers look good they get paid and keep their jobs. Selling and being a salesman is what Dish is all about now. They have moved away from having quality technicians that cared about the customer and quality of installs to replacing them with new techs that have been brainwashed to sell. Dish has turned this profession as an installer to their own version of what McDonalds was with the term “McJob.” DishJob – A job in the tech field with high turnover rate due to high and unrealistic expectations with no room for advancement. You are either at risk of being fired for making too much money or let go for some other BS reason.

Where do i even begin. First of all as a service tech i expected the main points of my job to be installing and servicing dish equipment, while that is part of it the main point of my job is now sales, sales, and more sales, of overprice stuff. As a tech you have enough stuff already you have to look out for and now on top of everything they want us to force feed customers "solutions" which is just dish fancy way of saying sales. Second you have ZERO and i truly mean ZERO job stability. we have around 8 main metrics we have to hit and they are way to reliant on things completely out of your control. For example we have a completion metric that is based on the percentage of your jobs you complete, sounds straight forward except if someone isnt home its your fault, if someone has no line of sight for the satellite because of trees or their landlord/ appt complex rules its your fault, if a customer or potential customer wants to cancel the work order its your fault, stuff thats completely out of your control. Another metric is based on how many hoppers you connect to the internet, again sounds straight forward except if the customer doesnt have internet its your fault. Now ive seen a tech who has been there 14 years and knows the job like the back of his hand, he did quality work and was great with customers. He got let go because he performed below average on 1 of the metrics, he had 1 weak spot and they fired him for it. They had a tech who basically scored a 95% and was fired for it, what a joke. And back to the sales part they expect you to sell $15 per work order. Some days this is really easy but most days its next to impossible. The equipment they have us selling is marked up to a stupid amount, a polk sound bar with sub for example you could find online for $200 but we sell it for $350, a pair of ihip swipe headphones you can find online for as low as $40 we sell for $100. Another bs problem is they hire any jack wagon right off the streets and over 50% end up scrubbing out within a month. These clowns they hire do absolute crap work which i then have to go fix and it messes up my Production numbers.