DISH Senior Program Manager reviews

A lot of complaints about DISH are people being held accountable for unattainable performance goals. This is a legitimate complaint. However, the strange thing is that there are many people in executive positions who consistently fail to produce but stay employed year after year. Often, they'll leave and Charlie still brings them back because he prizes loyalty to him above all else. Charlie tends to want execs who will just do what he wants, so we have a lot of people in senior management positions who will put in a ton of hours (which is how their performance is measured) but don't bring anything new or creative to the table. We need new, fresh ideas. Charlie can't be the only person who does the thinking, but that's really how he seems to prefer it. Most of our senior executives would not make it even to the director level at other companies because they are afraid to challenge the status quo, and that includes changing the culture so that more employees view this as a favorable place to work. I'd like to see the SVPs and EVPs held as much accountable for performance as we hold our customer service reps, technicians and direct sales agents.

DISH is at a crossroads where there's some serious "growing up" to do. There's an old saying I've heard that really stuck with me. In business, you can have only 2 of the following: Cheap, Fast, or Good. While DISH was growing rapidly with the Pay TV industry we only needed to be fast and cheap. Now that the industry has matured and rapid growth has stopped, DISH won't survive on cheap and fast. Now things have to be good. DISH must evolve to attract top talent and shed the poor reputation as an indifferent employer. While I do believe DISH needs to make improvements, I also believe the poor reputation is grossly overstated and not well deserved.