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Element Fleet Management

Engaged Employer

Element Fleet Management reviews

4.1

90% would recommend to a friend

(293 total reviews)
avatar

Manuel Tamayo

99% approve of CEO

74% positive business outlook

Element Fleet Management has an employee rating of 4.1 out of 5 stars, based on 293 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Element Fleet Management employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

293 reviews
3.0
Nov 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Its work from home so, that’s a bonus. The work isn’t overly complicated, just requires some detail.

Cons

Phone calls are automatically push through. You don’t get to accept the call. Screens are recorded. Adds a little pressure. Grammatical errors cannot happen. You have to send a email every-time you have pc issues. If you find, it can bring down your acw time. Pay isn’t enough for the amount of work provided. I believe 23.00 an hour would be fair. You have to search the fleet vehicle. You can find it by plate, vin number or. vehicle unit number. Next, you search for the employee and then create a claim with minimal information , before it generates to a full claim. Once the claim is created, you go through four module screens that have to be completed. If guy can’t find the vehicle or employee, you have to do a manual. A manual is an electronic form that requires the same information, that is gathers for the claims system that Elements uses. You might have to assign a shop but it depends on the claims. Some companies require a no damage estimate , some don’t. Rentals may or may not have to be setup. You arrange tows for vehicles that are secure or on the side of the road. Talk time has to be 15 minutes.

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Element Fleet Management Response
1y
Thank you for taking the time to share your feedback. We are committed to delivering exceptional service to our clients, and attention to detail is a key part of our success in Client Service. We understand that some processes in place could be revised to better support your role, so we’d like to encourage you to discuss these challenges with your leader.
1.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

On balance, there were no pros at Element.

Cons

Anyone considering applying for a role with Element should seriously consider the many negative reviews here. Element has serious culture issues and leadership (from senior executive to middle management) who have no clue or interest in how to make changes/improvements. I disagree, however, with the many reviews that lay all of Element’s issues at the feet of the current CEO. Element’s crap culture is the product of decades, not months, of poor leadership. Is the current CEO part of the problem? She sure is. Keep in mind, though, that she was chosen for the role by some mediocre combo platter of board members, executives, HR and the CEO that retired. I would not recommend Element to any L&D professional – or any other professional for that matter. L&D specifically is poor on its best day at Element. This is especially true of Operations and Enterprise. I think it would be hard for the areas doing better (Commercial, perhaps) to do that much better though because there’s no budget and most people end up in training based on fleet subject matter expertise (rather L&D expertise). At Element employees do not rate or review the annual performance of the people they report to. As a result, there are too many people in middle management who embody the Peter Principle – they have risen to the level of their incompetence. (There was one particularly good manager in Operations. She went to bat for her team, supported her team, etc. Total unicorn.) Element’s individual contributor employees are not without blame – everyone contributes to the culture. I think most employees recognize everything that is wrong at Element (as evidenced by the reviews), but the overwhelming choice was to stay and complain about it. I thought often of the Robert Frost poem The Road Not Taken. Paraphrasing: two roads diverged in the woods, I took the one less travelled and that has made all the difference. I knew that I would leave, and I knew that 99% of them would stay (to live career lives of quiet desperation). Do not make the mistake of taking a job with Element Fleet Management.

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Element Fleet Management Response
1y
We’re disappointed this was your experience during your time at Element. Our team members are vital to our success, and we're committed to enhancing our operations to better serve both our clients and employees. Recently, we've introduced significant investments in talent development and learning programs. We will continue to work to create an environment where every team member feels valued and can thrive.
1.0
Oct 13, 2024
Recommend
CEO approval
Business Outlook

Pros

You dont have to work at all

Cons

No structure, no alignement with the broader company goals. Sales team is a joke.

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Element Fleet Management Response
1y
Thank you for sharing your feedback. We are committed to open communication and prioritize regular cross-functional alignment, which has been key to our consistent year-over-year growth and performance. We've made significant progress in enhancing our technology and automation, which remain centrals to our future strategy.
Viewing 58 - 60 of 293 Reviews

Glassdoor has 572 Element Fleet Management reviews submitted anonymously by Element Fleet Management employees. Read employee reviews and ratings on Glassdoor to decide if Element Fleet Management is right for you.