Pros
I would say remote work, but that is going away
Cons
I worked in the cloud services division and this is aimed solely at them and their management. I do not know how other divisions have worked. 1. They decide some new cost cutting measure every year, try to execute, go through lots of pain doing it, and then purge a ton of people immediately after leaving the rest to pick up the scraps. 2. They're not going to invest in you as an employee with more training in new technology. That will instead be left for a select few that they've pre-determined to keep. 3. You will be bothered at all hours of every day. They do not respect your personal time. 4. None of your coworkers will want to own their work. They do this to avoid any blame and avoid getting purged. 5. No one cares enough about the customer and tickets bounce from team to team without any initial triaging or troubleshooting from anyone. 6. They outsourced their service desk and monitoring and will likely outsource many other services in favor of purging people. 7. They never give raises. You will instead have to retrieve another job offer elsewhere to make more.