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Embassy Suites

Part of Hilton

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Embassy Suites reviews

3.3

51% would recommend to a friend

(1,197 total reviews)
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Christopher Nassetta

73% approve of CEO

48% positive business outlook

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Dec 28, 2014
Recommend
CEO approval
Business Outlook

Pros

-It's a paycheck. -24 hours business so hours available 24/7 -hotel employee discounts (when you can find a room available) -health benefits (although I didn't use them)

Cons

-horrible horrible management - they promote people who are rude and selfish and arrogant not only to employees but customers aswell. Upper management does nothing when managers do something won't but will jump on lower level employees for any small thing. -do not expect to have any time off if working nights or full time. You will be worked to the bone and given pto time that they will then go and deny every chance you try to use it. -no holiday pay at all. They say it's because they offer a "generous pto package". It's just rediculous. - constantly understaffed. There should be more part time employees able to pick up days when people want off but they just don't care to train people perpetuity so they can do this. -horrible holiday gifts. For the holidays you will receive a card and a pen that most likely was in storage for years. They do not take care of their employees dieing the holidays. They just work them unveil the hillary spirit is nonexistent.

2.0
Nov 7, 2014

Reconsider

Recommend
CEO approval
Business Outlook

Pros

Hotel discounts Monthly Employee Celebrations Great incintive programs through HR

Cons

Very unorganized Must be proficient in Spanish

3.0
Aug 13, 2014

Front Desk Agent

Recommend
CEO approval
Business Outlook

Pros

- Cheap hotel Rooms - Free food - Occasional Tip - Paid Online Training - Able to move up quickly - Easy System to learn and use

Cons

- You get yelled at a lot - Not paid enough to be the hotels whipping boy/girl - Bad management - High turn over - Allow no time for life outside of work - Management will throw you under the bus

Viewing 46 - 48 of 1,197 Reviews

Glassdoor has 1,230 Embassy Suites reviews submitted anonymously by Embassy Suites employees. Read employee reviews and ratings on Glassdoor to decide if Embassy Suites is right for you.