Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and hotel discounts" ((in 62 reviews)); "The staff is great and communicate well." ((in 42 reviews)); "Met some great people and enjoyed the work." ((in 41 reviews)); "Coworkers were nice and all got along for the most part." ((in 34 reviews)); "Fun work environment" ((in 13 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 96 reviews)); "Low pay and dealing with angry guests." ((in 82 reviews)); "long hours and very over" ((in 32 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 25 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 17 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jul 28, 2015

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Love the hospitality industry of meeting people from all over the world. The other staff employees up to execs, were so great to work with

Cons

JQH Hotels unfortunately, did not pay very well and poor benefits;

4.0

Jul 28, 2015

Good employer

Night auditor

Recommend

CEO approval

Business Outlook

Pros

There are lots of incentives to do your job well, like restaurant vouchers for suggesting certain restaurants to guests, or bonuses for working when the hotel sells out. I always get full time and often get overtime. They are cooperative in giving requested days off. The overall atmosphere with coworkers is usually positive. The job is not overly stressful or straining.

Cons

Like any service or hospitality industry, you have to have good people skills and be fine with being yelled at by angry customers. Like any large chain, there are a lot of silly regulations you must follow that can be annoying because they seem so unnecessary.

4.0

Jul 23, 2015

Good experience while it lasted

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone I worked with was very nice, for the most part, from Management to Sales, to Front Desk and Housekeeping. Generally laid back atmosphere. Hard work was recognized through "Make a Difference" committee.

Cons

Traffic to and from work (rush hour) and paying for parking, which don't really involve the company itself. Only other major con is a company policy dealing with personal issues, which is why I'm no longer there.

Viewing 1030 - 1032 of 1,197 Reviews

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Jobs at Embassy Suites

Overnight Hotel Shuttle Driver