Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

51% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"They have Great benefit program" ((in 74 reviews)); "The staff is great and communicate well." ((in 44 reviews)); "Met some great people and enjoyed the work." ((in 43 reviews)); "Great coworkers and discounts on rooms." ((in 30 reviews)); "Many hours available with flexible schedules" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 100 reviews)); "Low pay and dealing with angry guests." ((in 88 reviews)); "Long hours and very fast paced environment" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

51% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

73% approve of CEO

48% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Oct 12, 2009

Embassy Suites

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very flexible environment as well as very good pay with tips. Everyone is very friendly, which makes working there easier.

Cons

Because of the economic downturn, it seems like there has been an overall decrease in the amount of people employed. This results in lots of work needed by a few individuals, as well as an expectation for the quality to remain unchanged by upper management. There is also a lack of training and poor communication between what management wants and what we know. It also seems like there are trust issues and instead of letting a capable individual be in charge of a facet in the company the general manager feels like he must do it all himself.

4.0

Sep 23, 2009

ok place to work, ok money with tips, bad management

Room service captain

Recommend

CEO approval

Business Outlook

Pros

You can make some decent money here if you are working in a position where you earn tips of top of an hourly wage. The hotel is new and has lots of business, guests problems are kept to a minimum because of the high quality of the hotel.

Cons

very high employee turnover, especially on the restaurant side. managers are incompetent overall and only hang on to their jobs because the hotel performs well- this is not a direct reflection of management capabilities but rather a great positioning of the hotel within a good market.

5.0

May 20, 2009

It is a nice place to work and nice environment

Front desk

Recommend

CEO approval

Business Outlook

Pros

Reputation, It is an global company (franchise)

Cons

Not much opportunities to grow. Perhaps because it was located in a small town

Viewing 1195 - 1197 of 1,197 Reviews

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Jobs at Embassy Suites