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Embassy Suites

Part of Hilton

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Embassy Suites reviews

3.3

51% would recommend to a friend

(1,197 total reviews)
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Christopher Nassetta

73% approve of CEO

48% positive business outlook

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Oct 10, 2011
Recommend
CEO approval
Business Outlook

Pros

The team of mgmt. that I work for runs the tightest ship I have ever seen. (40 yrs. experience) They know what they are doing, they know what you are doing, they know every trick, and they legitimately try to do the best job possible. All the while, maintaining a pleasant, above board, friendly, place to work. They are respectful of all employees, and while they do not have the best or newest facility, or furnishings, they really try to hit a happy balance for all concerned. Guests, employees, and themselves. Most of the employees have been there for decades. It's really unbelievable. It's like finding a married couple who has been together for 50 years. Just a lot to think about.

Cons

Not too much on the down side. Some of the employees who have been there for decades have a sort of entitled attitude, which makes it a little unpleasant for the new employees. Mgmt assumes that they are always doing what they are supposed to be doing, which is not always the case. They kind of have a little club going....it doesn't intimidate me. I call them on the things that they know better about, or know they should be doing differently. Doesn't make me too popular. But if you don't nip it in the bud they will treat you like crap every opportunity. Sort of like "just the hotel business".

1.0
Sep 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Nice environment (visually), fun meeting nice guests.

Cons

They don't keep their promises. They hire you and agree to pay you a certain amount but once you start working they pay you less than what you agreed to. My advice to anyone who is offered a position, make sure you receive a letter of hire specifying the amount of money you will be paid hourly. Also, be prepared to stand for several hours (6-8) with no breaks. If you have sensitive feet, this is not a job for you.

4.0
Jul 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Great infrastructure and training program as a part of the Hilton family. Management seem to be out for the best interest of their employees. Lots of room to move around/advance once you're hired on. Great benefits and incentives (for front desk employees at least)

Cons

High-stress job dealing with sometimes angry/rude guests. Lots of responsibilities placed on an employee that is only payed about $9/hr.

Viewing 1183 - 1185 of 1,197 Reviews

Glassdoor has 1,230 Embassy Suites reviews submitted anonymously by Embassy Suites employees. Read employee reviews and ratings on Glassdoor to decide if Embassy Suites is right for you.