Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and hotel discounts" ((in 65 reviews)); "The staff is great and communicate well." ((in 45 reviews)); "Met some great people and enjoyed the work." ((in 42 reviews)); "Great coworkers and discounts on rooms." ((in 29 reviews)); "Fun work environment" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 95 reviews)); "Low pay and dealing with angry guests." ((in 87 reviews)); "Long hours and very fast paced environment" ((in 32 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 22 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Feb 20, 2015

Interesting guests

Night auditor

Recommend

CEO approval

Business Outlook

Pros

It's fun to meet people from all over in different professions.

Cons

Sometimes you end up out on a ledge when making decisions.

2.0

Feb 19, 2015

Age biased

Hotel outlets employee

Recommend

CEO approval

Business Outlook

Pros

Beautiful place to work. I loved going to work in the morning and being surrounded by the interior Atrium. The General Manager was generally a really nice person and tried to get to know you. Most of the workers were educated and well mannered. Clean and inviting atmosphere.

Cons

Hired under the pretense that I would "get my foot in the door". I was not allowed to pro-mote from a very low level position. They countered this by saying I was too valuable in my current position. I took notice that most of the better jobs were occupied by good looking, younger CSU college graduates. The older workers had overnight or back of the house positions.

5.0

Feb 12, 2015

Great place to work!

Guest service representative

Recommend

CEO approval

Business Outlook

Pros

Management is wonderful, most employees were fun to be around, guests were usually very friendly, you get a lot of free stuff from surrounding restaurants, you get incentives for doing well.

Cons

The pay could be a little better, it's a business hotel so some of the guests were a little uppity.

Viewing 1081 - 1083 of 1,197 Reviews

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Jobs at Embassy Suites

Overnight Hotel Shuttle Driver