Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 70 reviews)); "The staff is great and communicate well." ((in 45 reviews)); "Met some great people and enjoyed the work." ((in 41 reviews)); "Great coworkers and discounts on rooms." ((in 30 reviews)); "Fun work environment" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 95 reviews)); "Low pay and dealing with angry guests." ((in 88 reviews)); "Long hours and very fast paced environment" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 22 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 20 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

May 5, 2014

Embassy Suites brings in guest clientele of many varieties with full service hospitality.

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

You get the privilege of meeting a wide variety of guest.

Cons

High stress level to perform customer service and multitasking with guest.

3.0

Apr 29, 2014

ehhh....

Food and beverage - bartender, room service, server

Recommend

CEO approval

Business Outlook

Pros

best reason to work there is you will never be hungry, discounts on all hilton/ aimbridge properties, cash tips and net tips

Cons

no advancement. no chance in being full time. favortism. mess. un professional.

3.0

Apr 27, 2014

New Tyrant Management

Food and beverage - bartender, room service, server

Recommend

CEO approval

Business Outlook

Pros

The actual benefits of the job are perfect, they're generally the reason you maintain the job because the pay isn't all that great. Depending on what dept you're in there's room for growth, but there's rare opportunities.

Cons

The management team has a very low retention rate. There is always some newly implemented, pointless procedure that doesn't solve the true issues at hand.

Viewing 1129 - 1131 of 1,197 Reviews

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Jobs at Embassy Suites

Overnight Hotel Shuttle Driver